Our Core Mandate
Tourism licensing is premised on ensuring customer satisfaction and competitiveness of the country as a tourist destination.
In this respect, the EAC Classification System is applicable for the classification and grading of tourism accommodation and catering establishments.
TRA is mandated by the Tourism Act to formulate Guidelines and prescribe measures for Sustainable Tourism throughout the country
Matters relating to Education, Tourism and Hospitality curricula, Examination and Certification.
Customs duty/VAT exemptions are given to investors in sector to either establish or upgrade their facilities and services in order to achieve quality services and destination competitiveness.
Why we regulate
TRA Customer Service Charter
Click here to read TRA’s Customer Service Charter.