Standards and Quality Assurance
Standards, Guidelines and Code of Practice
Accreditation
&
Certification
Classification
&
Grading
Quality Assurance Portal
Tourism Sector Workforce Registration
![list of licensed facilities](https://tra.go.ke/wp-content/uploads/2023/06/list-of-licensed-facilities.jpg)
Guidelines
TRA is mandated by the Tourism Act to formulate Guidelines and prescribe measures for Sustainable Tourism throughout the country. In this connection, TRA is in the process of formulating guidelines for development of Tourism Area Plans. As stipulated by the TRA regulations, compliance with relevant Tourism or Area Development Plans will be a key consideration in the license application process.
![min-standards](https://tra.go.ke/wp-content/uploads/2023/08/min-standards.jpg)
Minimum Standards
Standard development is an integral part of sustainable tourism development. The Authority, in accordance with the Tourism Act, 2011 and Tourism Regulatory Authority, Regulations, 2014 develops, in collaboration with the tourism sector stakeholders and other relevant agencies, Minimum Standards for regulated tourism enterprises. Minimum standards specify global norms and codes of practice acceptable as basic requirements featuring safety, health and security of travellers. The standards define specific characteristics of products and services delivery process of each categories of tourism enterprises. The standards cover broad aspects of legal obligations, infrastructural, operational, service provisions and auxiliary services related to the tourism industry.
Standards formulation process starts with desk reviews and benchmarking by technical committees of drawn from private and public sector. The drafts standards are then subjected to the wider stakeholder for public review and comments to be incorporated into the final drafts prior to stakeholder’s validation and approval of the Minimum standards by the board of the Authority.
Certificate of Accreditation
The Authority, undertakes certification and accreditation of tourism enterprises through a process of objective assessment procedures, verification of conformity to the set standards. The marks of conformity signify an assurance of consistency in delivery of quality products and service. The programs enable mutual recognition of tourism businesses legitimacy for increased growth, sustainability and competitiveness in the tourism and travel market place.
![workforce](https://tra.go.ke/wp-content/uploads/2023/05/Canvas.png)
Tourism Workforce Registration
The Authority, pursuant to section 7(a) of the Tourism Act, 2011, is charged with the responsibility of developing and regulating, in consultation with the Ministry for the time being responsible for matters relating to Education, Tourism and Hospitality curricula, Examination and Certification. This entails the development of a regulatory framework to facilitate the development of quality tourism sector workforce; occupational standards and curriculum for tourism and hospitality training institutions; registration of tourism training institutions and sector workforce (professionals & practitioners) working in the tourism sector as well as recognition and accreditation of tourism trade and professional associations to enhance co-regulatory model of the tourism sector in the country.
![star ranking rating symbols in dark theme](https://tra.go.ke/wp-content/uploads/2023/05/rating.jpg)
Classification and Grading
The Authority, pursuant to section 7(a) of the Tourism Act and Tourism Regulatory Authority, Regulations, 2014, is charged with the responsibility of classifying and grading Tourism Enterprises throughout the Country. In this respect, the EAC Classification System is applicable for the classification and grading of tourism accommodation and catering establishments. This is as a result of the EAC Treaty signed in 1999 heralding the East African Community Partner States cooperation in Tourism and Wildlife Management. Specifically, Articles 115 & 116 of the Treaty, outlining the principles of cooperation in tourism and wildlife. The overarching objective of classification and grading is to develop and promote the quality of products and services delivery for sustainable and competitive of the region. The net effect is the increased arrivals and higher spending by tourists.
The EAC Classification, is a mandatory system established by laws of each partner states, and has the force of law in Kenya vide Tourism Regulatory Authority, Regulations, 2014. The Authority implements the EAC classification programs in collaboration with the tourism sector stakeholders as a strategic undertaking while embracing international best practices of stakeholder involvement and participation to enhance credibility, objectivity and transparency in the evaluation and grading processes.
The Authority periodically undertakes national classification in 5 years’ cycle but continuous for new and upgraded establishments on a need basis based on approved EAC Classification Criteria for each category of establishments.
GOLD QUALITY MARK AWARD | ||||
NO | ESTABLISHMENT NAME | COUNTY | ROOMS | BEDS |
1 | FAIRMONT MT.KENYA SAFARI CLUB | NYERI | 100 | 198 |
2 | LAKE ELEMENTAITA SERENA CAMP | NAKURU | 25 | 50 |
3 | PANARI RESORT NYAHURURU | LAIKIPIA | 101 | 202 |
4 | ENASHIPAI RESORT AND SPA | NAKURU | 135 | 281 |
5 | SIRIKOI LODGE | MERU | 9 | 18 |
6 | LAKE NAIVASHA RESORT | NAKURU | 96 | 200 |
7 | OL JOGI CONSERVANCY LIMITED | LAIKIPIA | 25 | 25 |
8 | SIRAI HOUSE | LAIKIPIA | 6 | 12 |
9 | ELEWANA ELSAS KOPJE SAFARI CAMP | MERU | 13 | 26 |
10 | SAROVA SHABA GAME LODGE | ISIOLO | 85 | 170 |
11 | LAKE NAIVASHA SAWELA LODGE | NAKURU | 90 | 250 |
12 | NOKRAS RIVERINE HOTEL & SPA | MURANGA | 85 | 201 |
13 | THE OLE~KEN HOTEL | NAKURU | 40 | 52 |
14 | ABERDARE PRESTIGE AND ROYAL COTTAGES | NYERI | 114 | 120 |
15 | ROCK HYRAX HOTEL | NAKURU | 23 | 30 |
16 | SURANA BUFFALO SPRINGS | ISIOLO | 17 | 34 |
17 | GOLDEN PALM BREEZE HOTEL | MURANGA | 60 | 60 |
18 | THIKA GREEN GOLF RESORT | MURANGA | 24 | 24 |
19 | ABERDARE COUNTRY CLUB | NYERI | 47 | 96 |
20 | SAROVA WOODLANDS HOTEL | NAKURU | 147 | 181 |
21 | SOAMES HOTEL AND RESTAURANT | NYERI | 12 | 24 |
22 | SAROVA LION HILL GAME LODGE | NAKURU | 65 | 130 |
23 | LAKE NAKURU SOPA LODGE | NAKURU | 60 | 121 |
24 | SWEETWATERS SERENA CAMP | LAIKIPIA | 56 | 112 |
25 | ABAI LODGES LIMITED | KIRINYAGA | 78 | 104 |
26 | TAFARIA CASTLE CENTRE FOR THE ART | NYERI | 74 | 158 |
27 | RAPIDS CAMP LIMITED | MURANGA | 10 | 30 |
28 | BLOOMING SUITES | NAKURU | 144 | 144 |
29 | FALCON HEIGHTS HOTEL | LAIKIPIA | 17 | 19 |
30 | ALBA HOTEL | MERU | 53 | 106 |
31 | LAKE BOGORIA SPA RESORT | BARINGO | 93 | 150 |
32 | SEGERA RETREAT LODGE | LAIKIPIA | 8 | 26 |
33 | ELEWANA LODO SPRINGS | LAIKIPIA | 8 | 16 |
34 | THE ARK LODGE | NYERI | 60 | 115 |
35 | JAMBO MUTARA CAMP | LAIKIPIA | 15 | 30 |
36 | ELEWANA KIFARU HOUSE | MERU | 6 | 23 |
37 | PANORAMA PARK HOTEL | NAKURU | 79 | 116 |
38 | ASILIA OLPEJETA BUSH CAMP | LAIKIPIA | 7 | 16 |
39 | IKWETA SAFARI CAMP | MERU | 10 | 20 |
40 | THE NEST BOUTIQUE HOTEL | NAKURU | 41 | 42 |
41 | SUYIAN SOUL ECO LODGE | LAIKIPIA | 7 | 8 |
42 | BORANA LODGE | LAIKIPIA | 8 | 12 |
43 | MT KENYA WILDLIFE ESTATE | LAIKIPIA | 19 | 76 |
44 | MASADA HOTEL | NAKURU | 45 | 57 |
45 | ENASOIT CAMP | LAIKIPIA | 7 | 20 |
46 | MAIYANVILLAS | LAIKIPIA | 8 | 54 |
47 | OSOTUA LUXURY RESORT | NAKURU | 30 | 37 |
48 | FK RESORT AND SPA | NYERI | 70 | 107 |
49 | RIFT VALLEY HILLS RESORT | BARINGO | 61 | 86 |
50 | LAKE NAKURU LODGE | NAKURU | 78 | 144 |
51 | THREE STEERS HOTEL | MERU | 112 | 137 |
52 | KONGONI CAMP LTD | MERU | 26 | 30 |
53 | EL KARAMA ECO LODGE | LAIKIPIA | 14 | 18 |
54 | NAROMORU RIVER LODGE | NYERI | 41 | 99 |
55 | THE STABLE HOTEL | LAIKIPIA | 14 | 18 |
56 | HOTEL NOKRAS MURANGA | MURANGA | 70 | 86 |
57 | ASHNIL SAMBURU CAMP | ISIOLO | 19 | 38 |
58 | THE CLIFF LAKE NAKURU | NAKURU | 10 | 20 |
59 | THE PEAKS HOTEL | LAIKIPIA | 40 | 52 |
60 | BANTU AFRICA | NYERI | 91 | 140 |
61 | KISIMANI ECO RESORT AND SPA | MERU | 40 | 42 |
62 | KAMBI MSTUNI | LAIKIPIA | 23 | 50 |
63 | SANCTUARY TAMBARARE | LAIKIPIA | 11 | 22 |
TOTAL ROOM AND BED CAPACITY | 2,982 | 5,085 | ||
SILVER QUALITY MARK AWARD | ||||
64 | WHITE RHINO HOTEL | NYERI | 102 | 122 |
65 | LEWA HOUSE | MERU | 8 | 13 |
66 | NOKRAS SILVER OAK HOTEL | EMBU | 50 | 70 |
67 | LAKE NAKURU FLAMINGO RESORT & SPA | NAKURU | 60 | 90 |
68 | ESSTANA HOTELS LIMITED | KIRINYAGA | 39 | 41 |
69 | ESERIANI THE RESORT | NAKURU | 46 | 46 |
70 | BLUE POST HOTEL | MURANGA | 31 | 41 |
71 | CHUI LODGE (SEASONS) NAIVASHA | NAKURU | 8 | 16 |
72 | PALMERA GARDENS HOTEL | MURANGA | 23 | 25 |
73 | CHAKA RANCH | NYERI | 44 | 132 |
74 | OLE SAMARA GUEST SUITES | NYERI | 8 | 25 |
75 | PELICAN LODGE | NAKURU | 60 | 85 |
76 | ASHVILLE HOMES AND RESTAURANT | MERU | 12 | 18 |
77 | EMPOLOS HOTEL | NAKURU | 70 | 75 |
78 | MIDLAND HOTEL | NAKURU | 82 | 82 |
79 | SAGANA GETAWAY RESORT | MURANGA | 100 | 200 |
80 | HOTEL WATERBUCK LIMITED | NAKURU | 68 | 90 |
81 | THE MAVVEL PLACE | EMBU | 29 | 47 |
82 | BREEZE HOTEL | LAIKIPIA | 58 | 67 |
83 | CAMP NDUNDA | EMBU | 12 | 14 |
84 | ROSWAM HOTEL | KIRINYAGA | 110 | 115 |
85 | STANLEY'S HAVEN | MURANGA | 40 | 49 |
86 | NAIVASHA KONGONI LODGE | NAKURU | 29 | 29 |
87 | MERU SLOPES HOTEL | MERU | - | - |
88 | LAKE ELEMENTAITA MOUNTAIN LODGE | NAKURU | 51 | 76 |
89 | JAQANAZ RESORT | LAIKIPIA | 40 | 80 |
90 | SYMPHONY HOTEL | NAKURU | 42 | 42 |
91 | LOWLANDS HOTEL AND SPA | THARAKA NITHI | 56 | 66 |
92 | EPASHIKINO RESORT & SPA | NAKURU | 56 | 71 |
93 | SAMBURU SIMBA LODGE | ISIOLO | 92 | 250 |
94 | HYLISE HOTEL | NAKURU | 57 | 66 |
95 | SAALA HOTEL | ISIOLO | 40 | 40 |
96 | SILVA MONTANA RESIDENCE SUITES | THARAKA NITHI | 17 | 22 |
97 | BONTANA HOTEL | NAKURU | 80 | 96 |
98 | DAVIS COURT NYERI | NYERI | 14 | 18 |
99 | STEM HOTEL | NAKURU | 80 | 120 |
100 | TETURA LUXURY CAMP | MURANGA | 10 | 22 |
101 | THE HOTEL EZRI | MERU | 71 | 77 |
102 | LOUIZE SIMBA HOTEL | EMBU | 44 | 44 |
103 | JANGWANI SAFARI LODGE | MURANGA | 3 | 3 |
104 | MAYA GARDENS RESORT SAGANA | KIRINYAGA | 19 | 21 |
105 | BURAHA ZENONI | NAKURU | 69 | 78 |
106 | GOSHEN FARM HOTEL | MURANGA | 22 | 31 |
107 | MERICA HOTEL | NAKURU | 74 | 121 |
108 | RHINO WATCH SAFARI LODGE | NYERI | 19 | 36 |
109 | WILDERNESS TRAIL LODGE | MERU | 12 | 15 |
110 | TAIDYS SUITES | NAKURU | 37 | 44 |
111 | EMESS HOTEL | LAIKIPIA | 32 | 37 |
112 | SOLIO LODGE | NYERI | 6 | 15 |
113 | HOTEL KUNSTE | NAKURU | 83 | 250 |
114 | ESERIANI HOTEL | NAKURU | 20 | 22 |
115 | OLDOIYO LENGAI RESORT | NYERI | 40 | 52 |
116 | REGENCY MOUNT KENYA VIEW HOTEL | MERU | 20 | 24 |
117 | EBONY RESORT & SPA | NAKURU | 15 | 17 |
118 | LAKE BOGORIA SPA RESORT KABARAK | NAKURU | 30 | 45 |
119 | SAVAGE WILDERNESS CAMP | KIRINYAGA | 21 | 84 |
120 | ANKA RESORT | NYERI | 10 | 10 |
121 | THE LAGOON RESORT AND SPA | KIRINYAGA | 21 | 21 |
122 | ABERDARE COTTAGES | MURANGA | 12 | 12 |
123 | LUSOI RANCH AND RESORT | NYERI | 51 | 53 |
124 | THE ALPS | NAKURU | 37 | 50 |
125 | THE SPORTSMAN'S ARM | LAIKIPIA | 180 | 320 |
126 | CASTLE FOREST LODGE | KIRINYAGA | 13 | 26 |
127 | VILLA GRAZIA HOTEL | NAKURU | 22 | 22 |
TOTAL ROOM AND BED CAPACITY | 2,707 | 3,991 | ||
BRONZES QUALITY MARK AWARD | ||||
128 | RIVER HOUSE CHALETS | NAKURU | 4 | 13 |
129 | SWEET LAKE RESORT | NAKURU | 120 | 140 |
130 | THOMSON'S FALLS LODGE | LAIKIPIA | 36 | 72 |
131 | GATIMENE GARDENS | MERU | 57 | 72 |
132 | LALANASI LODGE | NYERI | 12 | 38 |
133 | ISIOLO BOMEN HOTEL | ISIOLO | 42 | 48 |
134 | NOKRAS ENKARE LUXURY TENTED CAMP | KIRINYAGA | 18 | 20 |
135 | THETA HOTEL | KIAMBU | 43 | 43 |
136 | HAVILA RESORT | KIRINYAGA | 6 | 6 |
137 | NICE DIGITAL HOTEL | KIRINYAGA | 64 | 84 |
138 | MERU PARAMOUNT HOTEL | MERU | 34 | 36 |
139 | WATERFALLS RESORT | LAIKIPIA | 28 | 30 |
140 | WESTWIND HOTEL | MERU | 97 | 115 |
141 | IZAAK WALTON INN | EMBU | 110 | 183 |
142 | GRAND WINSTON HOTEL | NAKURU | 60 | 70 |
143 | ELBORAN RESORT AND SPA | ISIOLO | 63 | 100 |
144 | DESTINATION RESORT CENTRE | KIRINYAGA | 30 | 40 |
145 | GOLDEN GATES HOTEL | NYERI | 27 | 33 |
146 | TRANQUIL GUESTHOUSE | NYANDARUA | 18 | 20 |
147 | LAKE ELEMENTAITA LODGE (JACARANDA) | NAKURU | 70 | 140 |
148 | ELAND SAFARI HOTEL | NYERI | 73 | 89 |
149 | OLD HOUSE | NYERI | 28 | 36 |
150 | RANDALL PLACE | LAIKIPIA | 10 | 20 |
151 | SANEL LOUNGE | NAKURU | 25 | 25 |
152 | ORIENTAL PALACE HOTEL | KIRINYAGA | 42 | 42 |
153 | MOTI PEARL HOTEL | ISIOLO | 38 | 45 |
154 | ALPINE HOTEL | NAKURU | 28 | 30 |
155 | QUEENSPARK GUEST HOUSE | NYERI | 8 | 10 |
156 | ASTORIAN GRAND HOTEL | NAKURU | 48 | 50 |
157 | CLAVINA MOTEL | NAKURU | 39 | 39 |
158 | LEGACY STAR HOTEL | THARAKA NITHI | 40 | 49 |
159 | KARIMBA LODGE | MERU | 9 | 9 |
160 | LEGACY HOTEL & SUITES | NAKURU | 58 | 68 |
161 | MAXOIL HOTEL | LAIKIPIA | 40 | 41 |
162 | NANYUKI IBIS LIMITED | LAIKIPIA | 40 | 44 |
163 | TOUCH WOOD HOTEL | LAIKIPIA | 30 | 40 |
164 | ROYAL ACACIA ISIOLO | MERU | 34 | 34 |
165 | THE WARWICK HOTEL | LAIKIPIA | 78 | 86 |
166 | LA BEILA HOTEL | Meru | 20 | 20 |
167 | LAKE ELEMENTAITA COUNTRY LODGE (SEASONS) | NAKURU | 94 | 140 |
168 | ROYAL GARDENS | NYANDARUA | 6 | 9 |