Welcome to Tourism Regulatory Authority
Tourism Regulatory Authority (TRA) is a corporate body established under section 4 of the Tourism Act No.28 of 2011 and is mandated to regulate the tourism sector in Kenya. This entails developing regulations, standards and guidelines that are necessary to ensure an all-round quality service delivery in the tourism sector.
Our Core Mandate
Licensing
Tourism licensing is premised on ensuring customer satisfaction and competitiveness of the country as a tourist destination.
Sector Workforce
Matters relating to Education, Tourism and Hospitality curricula, Examination and Certification.
Star Rating (Classification)
In this respect, the EAC Classification System is applicable for the classification and grading of tourism accommodation and catering establishments.
Sector Incentives
Customs duty/VAT exemptions are given to investors in sector to either establish or upgrade their facilities and services in order to achieve quality services and destination competitiveness.
Quality Assurance
TRA is mandated by the Tourism Act to formulate Guidelines and prescribe measures for Sustainable Tourism throughout the country
Advisory Service
Why We Regulate
Online Platforms
1. Bringing order to the sector
Licensing is a deterrent to would be unscrupulous businessmen since punitive measures are taken against those who contravene laws.
2. Ensuring Customer Satisfaction
Tourist handlers are expected to demonstrate high levels of professionalism and integrity. Licensing ensures that only qualified personnel are engaged in the industry.
3. Helps Enforce Standards
Overseas suppliers have more confidence in dealing with ground handlers who are not only licensed by the Government but are also members of recognized trade associations. The Associations follow codes of ethic approved by the Authority.
4. Compilation of a data base and directory
Licensed operators and businesses will comprise a database and directory that would be instrumental for planning, marketing of the destination and other decision making processes.
Facilities listed on ONLINE platform are subject to TRA regulation and licensing
All those offering services in their spaces via Online platforms e.g. Airbnb, Booking.com, Google Traveler, Trip Advisor among others are urged to comply with Tourism Regulatory Authority Licensing categories.
Magical Kenya Tourism and Travel Health and Safety Protocols for the ‘New Normal’
Download the Protocols here
Our Partners
